At ADI Apicoltura we are committed to providing our customers with high quality products and excellent service. We understand that at times you may wish to return a product. If you are not satisfied with your order, please contact us via the form.
Returns Policy
Returns Policy
Procedure
Inspection on Arrival: Upon receipt of the goods, please check the package carefully. It is essential to ensure that the package is perfectly sealed, intact and not damaged. Each package comes with an adhesive warranty seal to prevent unauthorised opening. In the event that the warranty seal is damaged or tampered with, we ask that you report it immediately to the courier, accepting the package with a specific reservation, stating where and how it was damaged. Otherwise, the package will be considered regularly delivered.
Return Request: Upon receipt of the goods, please check the package carefully. It is essential to ensure that the package is perfectly sealed, intact and not damaged. Each package comes with an adhesive warranty seal to prevent unauthorised opening. In the event that the warranty seal is damaged or tampered with, we ask that you report it immediately to the courier, accepting the package with a specific reservation, stating where and how it was damaged. Otherwise, the package will be considered regularly delivered.
Assessment and Refund: Once we receive the necessary information, we will carefully assess the reported issue. If the product arrived damaged, we will offer you the possibility to request a refund of the full amount paid. The refund will be processed with the same payment method used for the original purchase.
If you have any questions or requests for assistance, please do not hesitate to contact us.